First time guests, please arrive fifteen minutes prior to your treatment in order to fill out consultation intake forms. This will allow you to fully unwind and enjoy your treatment. As a courtesy to all of our guests, late arrivals will result in a shorter treatment if the schedule is booked. We will always do our best to accommodate you.
24 Hour Cancellation Policy: A credit or debit card is required to secure all reservations.
Cancellations made within 24 hours of your appointment time will be charged a flat fee of $45. If you are a deal member, in a membership program, or have a package, your treatment will be forfeited.
First time no-shows result in a charge of 50% of the original price of service booked. Second time no-shows result in a charge of 100% of the original price of the service booked.
If you are late, we will do our best to accommodate you.
Appointments booked for Sunday must be cancelled by phone by 8pm on the Friday before or notified over email at least 24 hours in advance.
Gift certificates are redeemable for all services.
Gift certificates are at face value.
They cannot be used towards gratuities. They may be purchased by phone, online or within the spa. They must be presented at the time of service and are non-refundable.
Spa Kingston gift certificates are not redeemable for cash. They cannot be applied with any Membership discounts, combined with other special offers or be used on products.
Terms and conditions are subject to change without notice.
At the discretion of the guest and quality of service, gratuities are typically 18-20% of your full service price. Gratuity can be left in cash or credit form. Our licensed professionals always appreciate gratuities.
Free street parking and $2 metered parking.
We accept credit or debit cards only.
Gratuities are accepted in cash, although we cannot provide change.
If you are receiving a Microdermabrasion, Chemical Peel or Waxing, please stop use of all Retinoids or Alpha Hydroxy Acids three days prior to your treatment with us.
Refer a friend and you receive a $25 credit towards your next Spa Kingston service!
Sales on services, packages and products are final.
However, unused and unopened products may be exchanged for a different product or applied to a store credit within 14 days of original purchase.